Refund Policy
Refund Policy
At Summet, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to help.
30-Day Return Window
You have 30 calendar days from the date you receive your item to request a return or exchange. To be eligible for a return, your item must meet the following conditions:
- The item must be unused, unwashed, and in the same condition that you received it.
- It must be in its original packaging.
- Proof of purchase (order number or email confirmation) is required.
Non-Returnable Items & Exceptions
For health and hygiene reasons, certain items cannot be returned once opened or used, unless they arrive defective or damaged. Sale items marked as "Final Sale" or promotional gift cards are also non-refundable.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged, defective, or if you receive the wrong item, contact us within 48 hours of receipt at summetsculpt@gmail.com with photos or videos of the issue. We will review it and send a replacement free of charge or issue a full refund.
How to Initiate a Return
- Send an email to summetsculpt@gmail.com with your order number and the reason for your return.
- Our customer support team will review your request and provide detailed instructions and the appropriate return address.
- Do not send your purchase back without contacting us first, as unauthorized returns cannot be processed.
Refund Process
Once your returned item is received and inspected, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed automatically to your original payment method within 5–10 business days, depending on your card issuer.